Travel Agency Frequently Asked Questions

Passports & Travel Visas

It is the responsibility of each traveler to determine passport and visa requirements and comply with them and to secure the proper travel documents. To avoid disappointment and unnecessary expenses, please carefully review the requirements so that you can obtain all necessary documents well before your trip. Requirements are subject to change, often without notice, and we suggest you verify requirements with the relevant embassy or consulate. We will not be held responsible for any charges, trip interruptions, or cancellations due to incorrect or missing visas, nor will travel insurance cover your lost expenses.

General Requirements & Guidelines

To travel abroad, U.S. citizens must have a passport. In general, it should be valid for at least six months after your return date, and passports expiring before then should be renewed as soon as possible.  If your passport does not have this many pages, you should obtain a new passport as soon as possible.

    • Any changes in names or passport information should be reported to us immediately.
    • Many countries also require a travel visa for entry. Requirements vary by country. Some countries issue visas upon arrival, but in most cases, you need to obtain visas prior to travel.

Airlines and cruises may deny boarding and your tour may be disrupted if your passport and visa are not in order.

Minors (age 17 or younger) departing and/or returning to the U.S. without parents or with only one parent may be required by U.S. Customs & Border Protection (CBP) to present a notarized parental consent letter and/or unabridged birth certificate (more information). Many other countries have similar entry requirements, especially for minors traveling with a parent/guardian with a different surname; check with the consulates of all countries you’ll be visiting to learn more.

Getting a Visa

In general, if you are a U.S. citizen, we will send you visa instructions. If you are not a U.S. passport holder, you are responsible for checking the requirements to obtain your own visa. Please carefully review your entire itinerary (including all ports of call on cruises) to determine which countries you will visit. (Pay special attention to international flight routing, as some countries require visas for transiting through their airports, even if you are en route to another country.) Then determine the passport & visa requirements for each country on your itinerary, including whether you may need a multiple-entry visa. We recommend using an expedited visa service—see below. Select a destination above to see more specific instructions.

Expedited Visa Service

Need to obtain your own visas? Though it is possible to obtain a visa directly from the consulate of the country you’re visiting, we recommend using a fee-based visa service, such as our preferred provider for most destinations, VisaHQ. Here’s why:

    • It is much easier and faster to arrange your visa through a service.
    • You can complete the entire process online, including all forms.
    • Your information is stored on a secure server and can be re-used for multiple visa applications.

For a nominal cost, you enjoy professional and expert handling of your visa application. If there’s a problem, a specialist with contacts at the various consulates will ensure you get your visa in a timely way. To get started, select the countries that you will be visiting.


Travel Protection

Why purchase travel protection?

Even with the most meticulous planning, travel can be full of surprises. Here are just a few unforeseen circumstances that could arise:

    • A family emergency comes up the day before you’re due to depart.

    • You get sick just before travelling.

    • You booked a domestic connecting flight, but it’s delayed, causing you to miss your international flight.

    • A severe storm causes your international flight to be grounded, and now you’ll miss part of your itinerary.

    • Your bags get lost, misrouted or damaged in transit.

    • You get food poisoning or sprain an ankle while on tour.

    • When you purchase a travel protection plan, you can relax and enjoy your trip knowing that you have protection in place should something happen.


Our Plan

For your convenience, we’ve partnered with Allianz, one of the most respected names in the industry, to offer our travelers a competitively priced travel protection plan. Our plans with a wide range of benefits, including an option allowing cancellation of your travel plans for any reason. Our plan is available to anybody with a primary residence in the United States or Canada, excluding overseas territories. To add coverage, click here.

Flights, Transfers & Arrival

Land Only Option: Most of our packages include flights from the U.S., but some offer a “land-only” option without flights. If you purchase a package without flights, you are responsible for booking your own flights to and from the destination. (Please review the package itinerary carefully, as some packages start and end in different cities, requiring “open jaw” flights.) Questions about your flights before you depart? Contact our air specialists at

Contact Us

When you travel with us, we’re with you every step of the way, from helping you book your trip until you return home. Have a special request or a special need? Want to customize your trip? Let us know. We’re passionate about travel, and happy to answer any questions or share our own globetrotting experiences with you. Our Experience the World with Class Online Travel Agent is here to assist. Contact us at


Advertised prices may include an “Instant Savings” or “Early Bird” discount and/or sale discount, available for a limited time. Prices reflect these discounts. Advertised prices are per person, based on double occupancy; single occupancy rooms may be available for an additional charge. Advertised prices are the best available based on the least expensive travel dates, departure city, hotels, and other options, and do not include optional excursions or other optional items. Your total price will vary based upon the dates, flights, hotels, and other options you select during the booking process. For packages including flights, prices include Airline Taxes, Fees & Sept. 11th Security Fee, but do not include excess baggage fees or advance seat reservations. Prices and availability subject to change. More about our prices.